incoming / outgoing call not working in my mobile , internet and SMS working fine.

[JPM2023]

I'm in Toronto. Have been using the same device and service since 2 years ago. No issues until I travelled to Montreal, and the issue persists even when I'm back.

[Akashg]

Hi @funpig1  thanks for reply. This work for me.
 https://productioncommunity.publicmobile.ca/t5/Get-Support/No-incoming-outgoing-calls-existing-custo... 

[slusagm]

@JPM2023 Honor should have both bands on 3G that PM needs and should not have the problem, unless your regional variant lacks the 1900mhz.  Which city  you are at?

[JPM2023 · Accepted solution]

My Honor 70 started having the same issue since three weeks ago. Tried different things but none worked. However, this suggestion from another Xiaomi user may help in your case: https://productioncommunity.publicmobile.ca/t5/Get-Support/No-incoming-outgoing-calls-existing-custo... 

[funpig1]

@Akashg 

All you can try on your end is to reset your network connection in your settings and reboot your phone. 

You should contact a customer agent. They can rest the network on their end.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Akashg]

@funpig1 @slusagm -Thanks for replying.
I have 4G Plan and my mobile is having 5G.
calling functionality working with my xiaomi 9(android phone) but not working with  xiaomi 11(android phone).
any suggestion i should try.

[Akashg]

I have 4G Plan and my mobile is having 5G.
calling functionality working with my xiaomi 9(android phone) but not working with  xiaomi 11(android phone).

[funpig1]

@Akashg 

Do you have a 3G phone or 3G plan? If so, public mobile is starting to phase 3G out and that will affect you. You would need to upgrade your phone and plan it.

If you are not on 3G, you need to contact a customer service agent: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

PM made some changes to 3G network, so some overseas phones won't work well or not at all

What phone do you have?  Can you test your sim card on mainstream model of phone like iOhone, Samsung S2x or Google Pixie?