iPhone 7 no calls

[Avery4]

I can’t send or receive phone calls 

[BKNS27]

@Avery4 

https://productioncommunity.publicmobile.ca/t5/The-Lounge/VoLTE-compatible-phones/td-p/1434185 

[BKNS27]

@Avery4 

Your iPhone 7 is too old with the 3G shutdown. You need VoLTE to make and receive calls. You need iPhone 8 or newer.

Here is more information on VoLTE:

https://www.publicmobile.ca/en/get-help/articles/volte 

[hTideGnow]

hi @Avery4 

iPhone 7 or iPhone 17?

if iPhone 7, it could be because of VoLTE

Are you aware of the 3G shutdown? More details here:
https://www.publicmobile.ca/en/get-help/articles/3g-shutdown

If you have an iPhone 7, your phone is not on PM's VoLTE whitelist (you might have a 4G or 5G plan, but this is about device).  Use the IMEI checker and you will see it shows No VoLTE support with PM
https://www.publicmobile.ca/en/on/get-help/articles/volte 

[slusagm]

did you just join PM or has been with PM for sometime?  Are you in Manitoba? and What phone do you have?

Mobile data works?

make sure your account is active, login My Account and check.

try Reboot phone and Reset network settings