iPad eSIM

[asianada]

I'm having trouble accessing my account. Signed up fine, got data to work on the iPad M4 Cellular model (eSIM only). But, I cannot for the life of me access my account. It keeps wanting to send a code to the phone number of the account, but iPads aren't able to receive texts. 

Is there a workaround?

[slusagm]

that second number is not for that, it is more an Emergency number for PM to reach you but PM seldom uses it

So, just login and change the number showing on EverSafe.  if you cannot login still, you will need PM to help.  Message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[fixin1]

@asianada - Can you please reach out to CS_Agent?

They can help you change the Eversafe ID code from your iPad phone number to your iPhone phone number. This way, you can regain access to your account. Just know that your iPhone number won’t be transferred over, but you’ll now be able to log in to My Account on your iPad eSIM.

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

[asianada]

When I signed up, it did allow me to add another number. What's happening is it will send a code to that secondary number, which is great. Then the next screen, it sends a code to the iPad number. This is where I'm stuck. Not sure why it insists on sending codes to both devices.

[slusagm]

you can have the code send to your email.  Just click Didn't Receive code and the click Send Email

after you login, you can actually change the phone number to receive 2FA.  Just go to Profile, click Manage EverSafe and you can change that to another phone number