i paid 45$ said i only paid 10$

[agardmaryjane]

I need this resolved so my phone will work, have a confirmation number, X8A822 is the confirmation, need help please

[BKNS27]

@agardmaryjane 

Log into your Self Serve account and look under View Payment History>Last 30 days dropdown then Search. This will list all Credits (Payments) and Debits (Charges) with your data plan, 30-days plan and Auto-pay Rewards. Plus any other Rewards.

[esjliv]

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@agardmaryjane wrote:

I need this resolved so my phone will work, have a confirmation number, X8A822 is the confirmation, need help please

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If your credit card charge was $45, then that amount probably shows in your payment history.

Did you just activate and do not have any services?

Try:

*rebooting your phone

*go into airplane mode for a couple minutes, than back to regular mode

*do a RESET of your Network Settings

[hTideGnow]

@agardmaryjane  do you see any amount as Available Fund on My Account?

Check My Account->Payment History and confirm what PM has 

Also, confirm with your credit card as well.

[Anonymous]

 @agardmaryjane : Please post a screenshot of your Payment history from here (not payment card). Maybe also your overview page. Blank out personal info of course.