i can not setup my e-sim

[williamjanszoon]

I want to return my money

I never setup the e-sim, my phone is not compatible 

[williamjanszoon]

please return my money..

[williamjanszoon]

please return my money..

[williamjanszoon]

No, Can you please return my moey.

[williamjanszoon]

I will try!

[softech · Accepted solution]

@williamjanszoon you can still activate with PM. All you need to do now is to get a physical PM sim from Telus or Koodo store, then message support to ask them to complete the activation with the physical sim card

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there