how to activate a physical sim once the esim activation failed

[Pauljk]

Hi, Today I bought a new $15 plan with public mobile ,create a new account and made payment . when I purchase I choose a esim. i choose a number. But esim not activating on my iphonexr. so I bought a physical sim from store. how I stall the physical sim and activate my plan to that sim

[softech]

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@Pauljk wrote:

App not allowing me to enter in to my profile page .it sending a verification code to the un activated number

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@Pauljk   you cannot do the sim swap yourself at this point.  As advised above, you need to message support and they can complete the sim sway for  you:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Pauljk]

App not allowing me to enter in to my profile page .it sending a verification code to the un activated number

[softech]

@Pauljk 

you can in fact try to work with support to see if they can help the eSIM installation

And did you try to scan the QR code to try installing it?

If it still fails, please message support to help to change to the physical sim card to complete the activation:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Pauljk  In your my account profile page 

SIM  SWAPPING  profile tabs

Note only do this on lap top or computer/ not mobile device