how do we get support??

[Ange9]

how do we get support my text messages are not being delivered if they dont have a iPhone im thinking I never should of switch from rogers 

[umnikke8]

iPhone to iPhone texts usually use iMessage which travels over Data or Wifi, while regular text messages travel over the cell network. This suggests your cell network connection is not functioning fully. If you just transferred over to Public, there is a good chance this is caused because your number port has not completed successfully. If you ported your number, did you reply to the confirmation text messages from Rogers before switching to the Public SIM? If so, have you installed, activated and set primary the Public SIM? Can you send or receive calls? Can you use the data network without Wifi?

[Meow]

Only way to get support is to open a ticket through Expert Messaging at after logging to your PM account:

https://expert-messaging.publicmobile.ca/guest/pre-chat

You will get SMS confirmation from agent and you have to continue conversation here:

https://expert-messaging.publicmobile.ca/message-centre

[slusagm]

Click Didn't Receive code or Resend code and see if there is an option for email or voicemail 

If still unable to login, ask PM  to help.  Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. If you still stuck with 2FA, you might need to setup another Community account towith a different email to open ticket.)  

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )