how do I get my credit back?

[maya8486]

Hi due to technical issues on your website last week i was unable to change my plan and i was wrongfully advised that i cannot take the 45$ 30 days plan with talk in province canada text and 1G data so they changed it for me to a no data plan. I have no intentions at staying with public mobile after my month expires and i am requesting the 19$ refunded to my credit card in the account.
Thank you

[mrelf007]

Send the @CS_Agent a PM and have them look into your situation 

[ericabel888]

Hi there

I am in a similiar situation.  I just signed up to the PM and picked the wrong plan.. I went back and changed my plan to the appropriate plan.  But it charged me twice.    How do I get my credit back?

I have autopay option.  

Thank you

Vince Thai

[Mary_M]

Good afternoon @mikebaba

If you purchased the plan less than 45 days ago, we are able to change it to the new one including 6GB and also give you the credit for the extra paid.

Since you paid in full, we will have to look into this.

Kindly send me your phone number via private message, I will get back to you shortly.

Thanks,

Mary

[mikebaba]

Hello

I just change my plan from 90 days 4GB data to the 90 days 6GB. I had paid in full for the new plan, just want to know where do I get my credit back for the one before, because my old plan I used it less than 45 days, which on the website said I can get my credit back and in what form?

Thanks!

[Kalla_A]

Hello @maya8486,

I have just sent you a private message. Please take a look 🙂

Cheers,

Kalla

[maya8486]

You haven't solved the issue as said u would

[maya8486]

Again 5 business days waiting

[maya8486]

Hello Kayla what's going on....

[maya8486]

Ok

[Kalla_A · Accepted solution]

Hello @maya8486,

You have only just replied to the private message I sent you last week. 

I will look into your issue and let you know right away.

Cheers,

Kalla

[maya8486]

It's been over 6 days and no reply or follow up...very unprofessional

[maya8486]

Hello I still am waiting for my credit to my last used credit card
Whats going on??

[Kalla_A]

Hello @maya8486,

I am really sorry about that. 

I will look into this for you, and send you a private message very soon. 

Cheers,

Kalla

[maya8486]

I had enough credit to pay for thev45$plan including 1gdata unlimited talk and text Quebec but your website had a glitch and cs support by phone changed my plan to no data because apparently I had not enough for the 45$plan which I did I had 49$.
I am requesting a refund of the 19$ left to my credit card used to pay it now as I will not renew my services with PM I am now with a different provider
Kind regards
438 ***-****

[Kalla_A]

Hello @maya8486,

I am really sorry to hear about this negative experience. 

Could you give me more information regarding what happened exactly? You had scheduled a plan change that did not go through?

I will be glad to assist you 🙂

Cheers,

Kalla