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hold my plan

Maryandfary
Great Neighbour / Super Voisin

i am going to travel between Oct 24 to December 3 and I will not be able to use my mobile services with public mobile. Can I suspend my account during this period? What other options do I have to avoid being charged during this period.?

4 REPLIES 4

rossputin
Model Citizen / Citoyen Modèle

Well that’s not suspending the account. It’s just paying as normal.

dust2dust
Mayor / Maire

Everything on the account remains the same. So yes, you would pay the same plan amount.

Maryandfary
Great Neighbour / Super Voisin

after coming back and pre auto rising bill payment will i be charged the same for identical plan and amount that i have now? ( if i do preautirise )?

hTideGnow
Mayor / Maire

hi@Maryandfary   if you don't have any amount as Available Fund in My Account, then  just login to My Account, disable Pre-authorized payments.  PM won't charge you further at the end of this cycle and your account will then be suspended

 

when you are back in Dec 3, just login to My Account and reactivate the plan by making a payment manually