hi

[holtby7881]

i had a phoen unde rmy sister crystal holtby and someone try to port it out to a diffenet carreir thing it wa sthere and now my accoutn wont let me login in when i talk to tleus and got it fix told them to port it back in tell telus it was not that people number how can i get my numbder back work with the same plan for 50 doallr unlined canada and wide and usa callign with 6gb for and texting

[holtby7881]

I nevertheless had publc mobile Sarah Mulder this my account and the number wa sanctified plz fix it 

[Mary_M]

Hello @holtby7881,

it has come to our attention that multiple community accounts and threads have been created. Please keep in mind that spamming goes against our community guidelines (which can be found here), therefor we will need to respectfully ask you to refrain from sending multiple messages as well as creating different accounts and posting multiple times.

If you ported in an inactive number, the port will not process as the number needs to be in active status.

Again, please refrain from creating multiple threads, community accounts and requesting excessive assistance as my colleague has already explained to you.

Thank you,

Mary

[holtby7881]

My plan is active untill May 10

[holtby7881]

I have there not answer me I have Ben message then at 9 

[koimr1]

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@holtby7881 wrote:

My pc mobile number was port out to public mobile but the numebnr is not working now plz help me

---

Contact a moderator immediately via private message by clicking here and providing your email address, phone number and a description of your problem.

There is nothing that any of us can do here on the forum for a stuck port like you seem to be experiencing.

[holtby7881]

My pc mobile number was port out to public mobile but the numebnr is not working now plz help me

[holtby7881]

My pc mobile number was port out to public mobile but the numebnr is not working now plz help me 

[holtby7881]

My port is till not working and plz help

[holtby7881]

How longndose a port in take from pc mobile to public mobile the pc mobile pin was active and gave me the pin and the right account numbebr 

[holtby7881]

K Ty’s Shawn 

[ShawnC13]

The porting process can take upto many hours to fully complete.  The mods are gone now anyway so if it hasn't completed by morning I would then contact them to look into it

[holtby7881]

830 

[holtby7881]

Pc mobile and I call them  and it wa active 

[Anonymous]

@holtby7881, When did you initiate the number port, and where did you port from?  The number must be from an account that is still active...

Normally, mobile number ports do not take very long if everything goes well.

[holtby7881]

The plan is work now but my number I port over is not working yet 

[jp2]

Can you be more specific about what isn't working please?

[holtby7881]

Public mobile fix email account but I just port in my numbebr and it not working now 

[holtby7881]

it wont let me with a payment and i dont have teh money do the old accoutn ahd my moeny on it for 60doallr top up

[holtby7881]

public mobile is looking to it now tys everybody

[holtby7881]

yes they can port it out they need the name and the numebr and the pin

[holtby7881]

yes i am a public mobile just somneone ask tleus to port out my numebr

[Luddite]

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@holtby7881 wrote:

t i wnat my money back form my old accoutn that got hack when someone port it out to tthere sister carier

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Are you currently a customer with Public Mobile?

Noone may port-out a number without the account credentials. If you were hacked, better take some counter measures. PM can do nothing for you.

[holtby7881]

t i wnat my money back form my old accoutn that got hack when someone port it out to tthere sister carier

[holtby7881]

i have try to get them nothign happen they wont help me

[NDesai]

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@holtby7881 wrote:

it was pormo

and i am try to get get free paln i buy it when i had promo wa son

52

$50 30-days

• 6 GB  Data⁴
• UNLIMITED  Talk
• UNLIMITED International Text
• AUTOPAY  Reward Included⁸

Plan Details

3G

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Ah, 3G plan with Province wide talk. That makes sense. 

I hope mod is able to trace that number and get you your number back. 

[jp2]

So are you making a new account for your new sim? Just pick that plan when you register 

[holtby7881]

syes

[jp2]

This plan?

https://www.publicmobile.ca/en/ab/plans/50for6GB-3Gspeed

[holtby7881]

it was pormo

and i am try to get get free paln i buy it when i had promo wa son

52

$50 30-days

• 6 GB  Data⁴
• UNLIMITED  Talk
• UNLIMITED International Text
• AUTOPAY  Reward Included⁸

Plan Details

3G

[NDesai]

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@holtby7881 wrote:

ye sit was for 52 doallr  and tleus port it out in someone name and i wnat is it work again i have a new sim card

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If it was ported out from Telus, call Telus. PM will not be able to help you. 

If you are sure you were on PM, i would like to know about the plan because i have never seen this offer.