get ticket doesn’t work

[essss]

i need help. i try to submit a ticket but there is a field that asks for a sim card number. if you don’t have a sim card (which i don’t) you are supposed to enter N/A. but that box won’t accept letters. help?? how can i talk to someone?? 

[BKNS27]

@essss 

Each SIM card have it’s SIM card number like a serial number. If you ordered a SIM from PM. You will need to wait until it arrives. It may take 10 working days to 3 weeks.

[Phil_Adelphus]

@essss  You can also contact customer service using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right of this page or tap your avatar for Messages if no envelope.  If you like you can ask your question here, although don't include any personal information, while waiting for a reply from customer service, in case other customers can help with the problem.