friend referral at sign up

[KYF]

I just signed up for Public Mobile today and the clerk didn't ask me whether a friend had referred me. A friend did refer me.  How do I get her and my reward now?

[pkaraa]

Click the blurb on the bottom right to create a ticket or go here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[KYF]

Thank you to everyone who helped me through this process.  I did contact the support system and they signed my friend up for her referral rewards.  Success!

[darlicious]

@LeePublic 

Officially it can take up to 72 hours for the $10 bonus referral credit to show up in your self serve account but yes....usually the next day.

[LeePublic]

@KYF Remember the credit will appear within 24-48 hours, but it should show up within 24 hrs.

[KYF]

 will try this thanks.

[Anonymous]

@KYF 

if you have the code for your friend Explain your issue to Contact Customer Support Agent by CS_Agent , and them can Add for you 
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[will13am · Accepted solution]

@KYF , the way referral works is that your friend provides you with their referral code which is found on the main landing page of the self serve account.  During the sign up process you enter that referral code.  If you did not do this, you can get the code from your friend and click on the chat symbol on the lower right corner to initiate a support ticket and have the referral code added after the fact.