forgot password
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03-21-2018 10:32 AM - edited 01-04-2022 03:45 PM
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03-21-2018 10:45 AM
@lambroswrote:Trying to create new password and it is taking to long to receive email from public mobile. By the time I got the email it expires. please help this is very annoying.
This has been an ongoing issue. You will need to message the mods to get this looked after for you.
To send a private message to a moderator click this link.
In your message please include:
- PM Phone Number
- 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
- account number
- date of birth
- complete address listed on account with postal code
- email address on account
- most commonly called numbers
- alternate number listed on the account
- last payment date and amount
- last 4 digits of the credit card
- Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
