forgot my password, account disabled due to payment needs to be changed

[april3]

HELP!  My mastercard was changed due to fraudulent activity and I need to get into my account to put my new mastercard info in.  I can't remember my password but I have my 4 digit pin

What do I do?

[esjliv]

@april3  - did you try the Forgot your password option? Try that first.

Otherwise, ask CSA for help.

Public Mobile Representatives customer support agents (CSA), by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[softech]

@april3 You do need to login to My Account to change the credit card info. 

Try wait a  full hour first and then try to reset with the Forgot Password link.  

If that does not work,  please work with PM support to get that resolved:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there