forget password and answer of security question

[coner33]

hello

Hello Ana

my aunt forget password and answer of security question.

she have problem to pay by credit card, because credit card was expired. 

her name is xxxxxxxxxxxxxxxxxxx

her phone number is xxxxxxxxxxxxxxxxxxxxx

and her ID is xxxxxxxxxxxxxxxxxxxxxxxxxx

how can she reset password.

thank

edited by computergeek541: account information removed

[rajm]

Hi there.

You can have your aunt use this link to recover her password: https://selfserve.publicmobile.ca/forgot-password/

In future, try not to post account related information in the public forum here. You should have received this information without any account specific information.

Take care and be safe!

Thanks for posting.

[Gunner123]

@coner33 hello you are on a public forum please click on the 3 dots top right corner to delele your personal info 

[RossN · Accepted solution]

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@coner33 wrote:

hello

Hello Ana

my aunt forget password and answer of security question.

she have problem to pay by credit card, because credit card was expired. 

her name is XXXXXXXXX

her phone number is xxxxxxxxx

and her ID is xxxxxxxxx

how can she reset password.

thank

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@coner33 

hi if you tried your password reset  or forgot your security question and it does not work you may need to contact a moderator to help you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue password reset

 you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also  send a private message to the Moderators by clicking here.