esim

[rustyrooster]

I currently have a telus mobile account with phone number.  I just set up an account with Public.  Can i simply buy an e-sim and it will use my current phone number?  And what if i take out the current sim, as i would be switching over to public, my phone number will still work?

[slusagm]

@James161722 @You need to buy new esim.

No need to "port" or "activate" new account. Just download PM app on the phone.  Logom (you will need to click Resend code and choose Send email to get the 2FA code). after login,ngo to Account ->Puchase Sim card and select esim to buy and install 

[MarieMcLab]

Hey, If you're switching to Public Mobile, you’ll need to port your current number over during activation; just buying an eSIM alone won’t automatically transfer it. Once ported, your old SIM (Telus) will deactivate, and your number will work on Public’s eSIM.

By the way, if you ever need a flexible eSIM for travel, some providers like Yohomobile offer easy activation and competitive rates; super handy if you’re hopping between carriers or countries. Just a thought.

[James161722]

My kid was playing with my device and somehow erased. The eSIM is there any way of I'm getting it another eSIM, or retrieving the old Esm or do you have to purchase a new e? Esim

[BKNS27]

@rustyrooster 

Here is a step by step instruction.

The steps must be followed in exact order if you are porting your number over to PM:

• Make sure your old SIM is active so DON’T CANCEL serviced with them.
• Purchase a PM SIM from Amazon ($5) or Canadian Cell Supplies ($4) or pick one up from Telus/Koodo/Mobile Klinik store ($10.00) or eSIM from Public (ONLY if your phone is eSIM compatible so check).
• Download the PM app on your phone to activate the SIM. There is an option to pick a new number or
• Porting your old number = Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is Koodo prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
• Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
• Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
• Power off the phone once porting is completed then switch to PM SIM and power on your phone.

[Chalupa_Batman · Accepted solution]

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@rustyrooster wrote:

I currently have a telus mobile account with phone number.  I just set up an account with Public.  Can i simply buy an e-sim and it will use my current phone number?  And what if i take out the current sim, as i would be switching over to public, my phone number will still work?

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Hey @rustyrooster 

What I would recommend is FULLY sign up for Public Mobile first. You can purchase a eSIM for $5 and then if you're currently using an eSIM with Telus, you just need to go into your settings and make the PM SIM card your primary. HOWEVER, I would 100% make sure your PM account is fully working. Make and take calls, Text and receive texts. Make sure data is working too. THEN and only then if everything is working, then you can log into your account and port over your Telus number.

Here's the link.

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

[slusagm]

your current sim is Telus sim card, it cannot be used on Public Mobile network. To use Public Mobile, you need a PM sim card or esim

and yes, you can use esim for PM and request to transfer your phone number into PM from Telus.  Make sure the Telus account is active, get the Telus account number.  Then download PM app and subscribe. You will be asked about porting your phone number after the payment step.  Just give them the phone number and Telus account number