esim transfer failes

[caperguy]

new account, transfer from koodo family plan, payment accepted, fails with a Subscription Not activitate please contact support during esim validation after iemi/ph# added.  Seeing a few of these posted.  This is post payment, not pre-pay.

[caperguy]

You are correct, apologies for that confusion.  I did DM the cs team but haven’t heard back in the last few hours.

[BKNS27]

@Phil_Adelphus 

Opps, you are correct. My brain was scrambled today between postpaid and prepaid plans. Thanks 

[Phil_Adelphus]

@caperguy  I think it was the mention of post pay not pre-pay that may have caused some confusion because I think you mean the activation failed after you had paid rather than before you paid whereas how you transfer a number to PM from Koodo depends on whether your Koodo account was postpaid or prepaid.  Have you tried sending a private message to customer support as suggested or are you trying to continue with the chatbot?

[caperguy]

Unfortunately the workflow via the app didn't mention that, hence I selected transfer number.  It was post that it failed.  I waited on the port # for an hour with no answer so I'm at a standstill waiting on a cs_agent to respond with next steps.

[Phil_Adelphus]

@BKNS27  ". If it was a prepaid plan, they don’t need a temporary number"

From the PM number porting page:

"If you wish to transfer an existing numbering from Koodo Prepaid, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents here in order to transfer your existing number to Public Mobile"

[BKNS27]

@Phil_Adelphus 

OP indicated that they have a Koodo postpaid plan. If it was a prepaid plan, they don’t need a temporary number but will need to contact a CS_Agent if they replied with YES to the text or run into porting issues.

[Phil_Adelphus]

@BKNS27  "Since it is a postpaid plan. You will need to pick a temporary number until porting is completed then contact a CS _Agent"

Should be the other way around, it's prepaid that needs an agent.

[BKNS27]

@caperguy 

You should get the text right away with the Koodo SIM in your phone.

Since it is a postpaid plan. You will need to pick a temporary number until porting is completed then contact a CS _Agent to replace the temporary number with your old number at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@caperguy 

  Is this Koodo pre paid like PM or post paid . If pre paid you need support to help you transfer the number . If post paid using the IMEI could be the issue it’s not needed ignore IMEI @caperme @and just give Koodo account number . I’ll send you the porting team phone number private message and they ca re trigger the port request for you 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

adding the confirmation text should be almost immediately and you have 90 mins to reply YES to the text @caperguy 

[caperguy]

Thanks for clarification you just waited and eventually the sms arrived?  How long did it take approximately?

[PMhelper1]

 I encounter the same issue. I used e-sim, but able to log back into PM. So just keep your Koodoo sim connected, wait till you receive the account transfer SMS, an reply YES.