06-15-2023 12:12 PM
i bought an esim but release the phone is not compatible, so i m not able to activate, can i exchange to a regular sim?@ Customer Support Agent
06-15-2023 12:19 PM
@wleo I thought it would work. Make sure the phone is unlocked and you have the latest iOS
however, PM has some issue with eSIM activation on iPhone, so, it could be a problem on PM side.
But yes, message support and ask them to convert that to physical sim and ask them to refund the eSIM cost
06-15-2023 12:17 PM
it is an iphone 14 purchased oversea, i didnt realize that esim is not supported
06-15-2023 12:13 PM
@wleo what phone do you have?
I think it is possible. Please open ticket with support by direct message: