esim can’t be activated

[Minyuan]

Hi there,

recently I changed to a new phone and the eSIM can’t be activated. I did change my phone number once through public mobile app which might be a reason to cause it. Can you please help me with this issue. Thank you.

[hTideGnow]

hi @Minyuan 

when you change phone, did you "buy" a new eSIM using PM app on your new phone?

or you can ask PM support agent to help and confirm

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage