email id

[Azra]

forget my user id email of my account login

[BKNS27]

@Azra 

Try going to all your emails and do a search for the Welcome to PM email. This is the email address for your account.

[softech]

@Azra   your login id to My Account is your email address.

There is a Reset Password link, you can try with all your email address and see which one get the instructions from PM to reset the password

But if that didn't work, you can then open ticket with PM Support to have them sort it out for you

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[RossN · Accepted solution]

@Azra 

hi if you forgot your email or pasword you  need to contact a customer service agent to help reset 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

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