eSIM

[Bekke]

I have already bought an eSIM but cannot access my App Store to download it. Can I please get that eSIM QR code be sent to my email so I can scan it and install it directly?  
[email protected]

thanks 

[baronehe]

1. Retrieve the QR Code from EmailPublic Mobile automatically sends an Activation Summary Email when the order is completed.Have them search their email inbox (and Spam / Junk folder) for an email from Public Mobile.The email contains the eSIM QR code. They can open this email on a computer, tablet, or another phone screen, then scan it using their phone's camera via Settings > Cellular / Mobile Data > Add eSIM. 2. Access the Public Mobile Web PortalIf they cannot find the email or need to complete setup via browser:Open a mobile browser (Safari, Chrome, etc.) and go to publicmobile.ca.Click My Account and sign in using their EverSafe ID credentials. Navigate to Account > SIM Card / Subscription Details to view order history and retrieve the eSIM installation info.3. Contact Public Mobile Support (CS Agent)If the QR code was not received and they cannot log into the web portal:Because Public Mobile does not have traditional phone support or retail stores for instant eSIM replacement, they can contact a support agent directly through the website by visiting Public Mobile Support and opening a ticket with CS_Agent.The support agent can re-send the eSIM QR code directly to their registered email address.

[hTideGnow]

hi @Bekke you cannot reuse the old eSIM you got earlier if that eSIM already installed in another phone

why you cannot download PM app? if issue with region of the app store, you can setup another Apple account and set as Canada 

but an easier way is to ask PM agent to send you a new eSIM QR code

To contact PM agent, submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[TheSterlinger]

If you are going the route of eSIM, it is required to be downloaded directly to your phone. Why are you not able to download the app? Is it your phone or country? 

However, if you are not able to download the Public Mobile app to your phone, you can mesaage agents directly and ask them if they are able to assist you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437