eSIM won't download or install.

[greybee]

When I try to download eSIM from my email, it says "unable to activate eSIM."

When I try to log in to the app, it says "something went wrong."

I can't download or activate eSIM anywhere.

[greybee]

I've already completed my subscription and successfully completed the credit card payment process.
All I had to do was log in to the app and receive the eSIM.
My spouse had the same success, but I'm the only one having issues.

Also, there seems to be an issue with the ticket website, as I can't submit it even after filling out all the fields.
That's why I'm here.

[hTideGnow]

hi @greybee 

you are not in the step for eSIM installation until you are done the subscription using the app.  Since you have trouble logging into the app, you need to check with PM agent first.  Please submit ticket

[greybee]

No, I didn't sign up through the app, but through the web.
I received an error when logging in through the app (I'm currently logged in).
However, I can't install eSIM anywhere.
My SIM is currently empty, and I've already removed my existing physical SIM.
The QR code doesn't work.

[hTideGnow]

hi @greybee 

if you used the app to subscribe, the eSIM should have installed on the phone already.  Check if you see a Public Mobile esim in the Sim Manager

if not, then ask PM support agent for help.  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage