04-30-2026
02:09 PM
- last edited on
04-30-2026
02:24 PM
by
softech
04-30-2026 02:43 PM
We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.
04-30-2026 02:23 PM - edited 04-30-2026 02:24 PM
if you are new subscriber with eSIM and activation issue, please reach out to PM CS agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
But if you are existing subscriber and need eSIM for new phone, download PM app, login using the same email address and buy eSIM from Account > Purchase Sim card > eSIM