eSIM vanished

[Levisean]

Hello 

my eSIM vanished from my iphone. I can’t login due to no access to messages (2 factor authorization) how do I get another eSIM?

thanks!

[Levisean]

Thank you. I am on with customer service. Appreciate your help!

[Levisean]

Thanks. I am connecting with them. 

[slusagm · Accepted solution]

Ask PM to help.   Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. If you still stuck at 2FA , then use another email address to create a new account and use that to open ticket.) 

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[Levisean]

Thanks for your message! Unfortunately the app doesn’t have eSIM as option. Also does not give me the option to change to email for two factor. When I login using browser, it lets me choose eSIM but when I proceed, it tells me to open app. Then no eSIM option! 
Sny thoughts? Thanks again. 

[hairbag1]

@Levisean 

log in to your Public Mobile account on the app and buy a replacement esim...should be free. For 2FA, click Resend to email or voicemail.