eSIM to physical sim

[JaneLea]

I chose eSIM during my activation setup but my phone wasn’t compatible now cant chose physical sim to enter number on the one I purchased

[hTideGnow]

HI @JaneLea 

do you have a physical sim card yet?  if not, , buy a PM physical sim card form Telus or Koodo store or via Amazon:

 Telus or Koodo store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/

Then message support agent and ask them to help to update your account with the new sim card:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@JaneLea wrote:

I chose eSIM during my activation setup but my phone wasn’t compatible now cant chose physical sim to enter number on the one I purchased

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Please send a pirvate message to the user CS_Agent to make arrangements.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437