eSIM not installing

[ConcernedPMuser]

Getting the error “your esim could not be installed please contact support”. I tried scanning the QR code from the welcome email too and that did not work either. I’ve tried resetting my network settings and that also

 

didn’t help. I have a secondary esim as well but my phone (iPhone 16 Pro Max) supports dual esims. Please help I'm getting SOS only

[CSA_PM]

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Handy1]

@ConcernedPMuser  You could submit another ticket , but I think they just really slow to reply because of all the issues they had with new activations last night 

[ConcernedPMuser]

I submitted a ticket to CS_Agent 10 hours ago now and still no response. I’ve been without service that entire time. 

[slusagm]

You need PM to help

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[Handy1]

@ConcernedPMuser  Sounds like you need public mobile to reprovision your sim /account just 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage