eSIM not activating

[ChiWpg]

Hey everyone,

just activated my plan & my eSIM installed. However, it’s stuck on activating. 

(iPhone 12)

restarting my phone didn’t help - any ideas?

[CSA_PM]

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Frank52]

Hello @ChiWpg,

Here is the link to use to contact the CS_Agent directly:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ChiWpg]

@CS_Agent can you plz help

[ChiWpg]

Thanks! I’m coming from Koodo. I haven’t said yes to the port text yet. I’m afraid I’ll totally lose service. 
I’m thinking I should get the eSIM working with the customer care agent , and once it works can I ask them to redo the port text? It expires in 90 mins and I don’t think I’ll make it. 

[slusagm]

you tried Reboot the phone and try login the PM app and check if it can complete activation? Ask PM to help.  

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
        

[hTideGnow]

hi @ChiWpg 

there is a active activation issue today.  Ask PM support agent to help.   you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage