eSIM install failed while activation

[Shijutca]

I could not install eSIM while activating using QR code. I have iPhone XR. How to proceed to install it

[Dunkman]

@Shijutca 

If you are still having issues after troubleshooting advice, then need to contact customer service agent. 

You will need to contact customer service agent. This morning, Public mobile has changed the ticketing system. 

https://www.publicmobile.ca/en/get-help

Click on Chat with us link on bottom and follow prompts to submit a ticket. 

https://publicmobile.ca/en/get-help/articles/expert-messaging

@hTideGnow 

Check the announcements section this morning. Thanks.

[hTideGnow]

hi @Shijutca 

you don't need the the QR code.  if you used the app to subscribe, the app already installed it for you. Check if PM esim showing in Sim Manager or Settings -> Cellular screen 

if it is there, then  remove the old carrier sim card,  or if it the old carrier sim is esim, disable it from Sim Manager or Settings->Cellular

Then Make sure the Public Mobile sim is enabled , or Turn on this line  option is toggled on.  Also, change the label to Primary

Reboot your phone and Reset network settings and test and confirm if all work or let us know of if any the following does not work: inbound and outbound calls, inbound and outbound text, mobile data.

if the sim not connecting, ask PM support agent to help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage