eSIM - doesn’t recognize my new iPhone

[GDR113]

Setting up iPhone 16 says it’s not compatible .. what the heck , frustrating ! 

[Phil_Adelphus]

@GDR113  It seems to happen with newer iPhones sometimes for some reason.  If you can't open a service ticket at the chat icon bottom right of this page then send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[GDR113]

PM NOT recognizing ESim on new IPhone 16 ! How do I get in touch with some one g on tech to resolve this before I dump PM . Very frustrating . 

[slusagm]

PM can probably help with that.  Just submit a ticket 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage