eSIM Stuck on SOS Only After Successful Port – Number Shows in App, All Troubleshooting Tried”

[Usernur]

• Port from [koodo] completed.

•  App shows my number and active plan.

•  Only Public Mobile eSIM installed (deleted extras).

•  Tried: Airplane mode toggles, full power off for 5+ mins/restart, network settings reset, confirmed line is on/primary/default.

•  Phone model: [iphone 15  •  Location: Calgary.

•  Requesting assistance to reprovision eSIM or force activation. 

“Requesting CS Agent help”

[hTideGnow]

hi @Usernur 

they don't open 24/7, only open till 10pm ET,.  So there is no point to wait

check back tomorrow morning after 8am ET

[Handy1]

@Usernur  No they are 7days a week 9am 10PM EST , but due to high volume and many issues with new activations they are super slow this weekend , but they will vet back to you eventually 

[Usernur]

Tried the rebuy sim option. First it was calls can not be completed and now after new eSIM is sos 😞 

[Usernur]

Already did. Are they open24/7?  Waiting for past 3 hours 😞

[hTideGnow]

HI @Usernur 

Look like you tried the obvious.  Can you login the app and rebuy a new eSIM? usually that can resolve the issue on the fly.

if not, you need PM support agent to help

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage           

[Handy1]

@Usernur  You need support to reprovision your account / sim just 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca