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eSIM QR Code

Smolders55
Great Neighbour / Super Voisin

The esim activated on the phone I used to buy the plan. I was setting it up for a different phone and phone number. I tried to delete the esim on my phone and scan the QR code on the proper phone. The QR code gives me an error to say there is no app on this phone that uses this QR code 

5 REPLIES 5

Smolders55
Great Neighbour / Super Voisin

Thank you!

CSA_PM
Customer Support Agent

Thank you for the escalation! The customer is in contact with an agent.

@Smolders55 

You will need PM agent to sort it out

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Smolders55
Great Neighbour / Super Voisin

This is perfect, thank you! However, when I click on purchase some, it only says order a sim card, it does not give me an option to buy an esim. Can you help with that?

softech
Oracle
Oracle

@Smolders55 

eSIM cannot be moved.  BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone and login.  If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM

Once it confirms your phone is eSIM compatible, click Pay $  and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/get-help/articles/esim-faqs

While direct eSIM to eSIM transfers are not supported, we do offer the option to transfer service from one eSIM to another by purchasing a new eSIM. If you are already using a Public Mobile eSIM, when you request a new eSIM, we automatically identify you as an existing eSIM user and waive the replacement fee, provided you meet certain conditions.

To qualify for a fee waiver when transitioning between eSIMs, you must meet the following criteria:
     *  The current Public Mobile eSIM must be actively installed in the device you’re transferring from.
     *  The eSIM must have been purchased at least 15 days prior to the new request.