06-24-2026
06:17 AM
- last edited on
06-24-2026
06:41 AM
by
softech
The esim activated on the phone I used to buy the plan. I was setting it up for a different phone and phone number. I tried to delete the esim on my phone and scan the QR code on the proper phone. The QR code gives me an error to say there is no app on this phone that uses this QR code
06-24-2026 07:55 AM
Thank you!
06-24-2026 07:50 AM
Thank you for the escalation! The customer is in contact with an agent.
06-24-2026 06:52 AM
You will need PM agent to sort it out
I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
06-24-2026 06:47 AM
This is perfect, thank you! However, when I click on purchase some, it only says order a sim card, it does not give me an option to buy an esim. Can you help with that?
06-24-2026 06:42 AM
eSIM cannot be moved. BUT Luckily, you can get a replacement for FREE
To rebuy new eSIM for FREE, first, download the app on your new phone and login. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message
Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.
Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)
https://www.publicmobile.ca/en/get-help/articles/esim-faqs
While direct eSIM to eSIM transfers are not supported, we do offer the option to transfer service from one eSIM to another by purchasing a new eSIM. If you are already using a Public Mobile eSIM, when you request a new eSIM, we automatically identify you as an existing eSIM user and waive the replacement fee, provided you meet certain conditions.
To qualify for a fee waiver when transitioning between eSIMs, you must meet the following criteria:
* The current Public Mobile eSIM must be actively installed in the device you’re transferring from.
* The eSIM must have been purchased at least 15 days prior to the new request.