I’m experiencing an issue completing my eSIM registration and accessing my account via the Public Mobile app.
I previously had a Public Mobile account over a year ago. Today, I logged back into that same account and successfully purchased the $40 plan. However, I did not receive a QR code for the eSIM in my confirmation email.
Let
When I attempt to log into the Public Mobile mobile app, I’m prompted to enter a verification code that is sent to my old Public Mobile phone number, which I no longer have access to. Because that number is inactive and more than a year old, I’m unable to receive the verification code and therefore cannot log into the app or complete the eSIM setup.
I can log into my account via a web browser, as that login flow allows verification by email instead of SMS, but this option does not appear in the mobile app.
Could you please:
- Help me complete my eSIM registration, including reissuing or providing the QR code, and
- Update my account verification method so I’m not required to receive codes via my old phone number.
I need to get my SIM registered and service active as soon as possible.
Thank you for your help, and I appreciate your prompt assistance.
