e sim issues

[Bren_74]

I am new to Public Mobile.

I had an e sim added it didn't work and then tried setting me up with another and it didn't work either. Please help me with some guidance.

[hTideGnow · Accepted solution]

hi @Bren_74 

don't setup another account.  You need PM support agent to sort out the issue

ask PM support agent to help.  Submit an Expert Messaging ticket (Please use the same Community login you are using now.  If you get stuck with the login or 2FA code, then use a different email address to create another Community account and submit the ticket with this new account):   https://expert-messaging.publicmobile.ca/guest/chat/
          At the Chat, type "Submit Ticket", then type "Connect Agent", and type "Connect Agent" again.  Then login to open ticket
Support agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

Remember: Support hours of operation: 9 AM to 10 PM ET