hi @zughamtab
can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Cellular?
if yes, then you need to manually enable it and set it as Primary (please also remove old carrier sim card and disable old carrier esim)
but if it is not there you will need to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
