double billed

[Darren243]

Has anyone been double billed when changing subscriptions? 

[Darren243]

How can I change something on renewal that hasn't been renewed? 🤣

TBH this "community" is just a distraction from the fact they have no customer service and not correct any errors 

[Darren243]

I did that and was told changing the subscription does not give credit for the unused portion of the existing subscription, annoying cause they missed the part where I didn't renew 

[Dunkman]

@Darren243 

Did you just want to renew your subscription?  Or did you also change your plan? 

You can contact customer service agent to check your account. 

Click on the chat icon on the right lower corner of website and follow prompts to submit ticket.  It will take a few hours for response. 

[Darren243]

I'm not sure what I chose but my phone was cut of awaiting payment, I never paid twice, just the once and got billed twice at the exact same time for the old subscription and the new. 

[softech]

@Darren243 

did you use "Change Now" option when you requested the plan change?

if you used "Change Now" to make the plan change, it is an expected behaviour for the system to charge you the new plan immediately, even your old plan was renewal not long ago.   With PM, there is no partial renewal for unused plan days on the old plan if you used that option.  There was actually a warning explaining that when you use that option 

To avoid that, people generally will use "Change on Renewal" to schedule a plan change  at the end of the current cycle with the old plan