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don't want to use public mobile anymore

sasikalan
Great Neighbour / Super Voisin

Hello

I don't want to use public mobile anymore. How do i do that?

I see some messages that i have to disable autopay. 2nd of Every month  they deduct money from my account. So if i delete auto pay i will not be charged from next month? Pls. let me know.

Thanks !

5 REPLIES 5

CalvinW
Deputy Mayor / Adjoint au Maire
Good call

You plan MUST be active to port-out. So, if you won't get that done before your next renewal I suggest you change to a 30 day plan to save some $. 


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

its depending on your plan. If you are on a 30 day plan, you will get a charge every "month" or 30 days.

 

If you are on a 90 day plan, you will get a charge every 90 days or "3 months".


When you port over to another carrier, your account is automatically closed, so your autopay would be cancelled.

sasikalan
Great Neighbour / Super Voisin

So it will not be charging for the 3 months correct...i saw some posts mentioning it will charge for 3 months.

Also, if i have to port my number, i have to port to other carrier and then delete the autopay?

xCameron94x
Mayor / Maire

you can remove the card from your account. Alternativley, if you decide to port your number over to a new carrier, your PM account will be closed, so you also wont be charged by that method either 

 

Edit: In self-serve, go to the payment tab, and near the bottom in orange letters you should see "manage my card". Click that and you can edit/delete it

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