declined but SIM activated and I was charged

[stoneavalon]

I went through activation and it declined my credit card but has charged me as well. I see that the SIM is active but I have no profile to log into and no service. Just wondering if I can get some help with this?

[closng]

Hi @stoneavalon,

It is most likely due to a glitch during the activation process. If you have messaged the Moderators, they will be able to help you get your service up and running.

[stoneavalon]

I selected the activate SIM option and went through the account creation steps. I got to the Payment options page and filled out the required fields but I was declined from what it says on my banks end but when I check my charges on my credit card it shows a withdrawal and my SIM is also now active. I tried to use my service with it active and it says I have no plan but I chose the $45 2GB 30 day plan. I had the funds on my credit card so I'm just wondering why it didn't go through?

[mimmo]

@stoneavalon  i just clicked on the link i provided and it seems to work for me. if you also click on teh moderator_team link you created and then click send private message that should work as well (just tried it as well)

can you post a screenshot or describe exatly what issue you are having? 

[stoneavalon]

Thank you. I had already logged out and back in not realizing that it was working.

[closng]

Hi @stoneavalon,

The link works for me. Are you getting an error message? If you are, you can try logging out of the community and then login back on again or try using incognito mode with Chrome browser.

[stoneavalon]

The link for a private message isn't working. @CS_Agent please help

[mimmo]

@stoneavalon you ran into a activation issue and need to contact mods for help.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile