deactivated phone

[mansi]

Hi, 

my phone got deactivated .it is all paid, I just did not use it for 2 months.

when I deal *611 customer service it says to reactivate I need to top up. but there is 0 $ to top us as it's paid. 

how do I reactivate it then?

Thank you 

[cavemantoronto]

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@mansi wrote:

Hi, 

my phone got deactivated .it is all paid, I just did not use it for 2 months.

when I deal *611 customer service it says to reactivate I need to top up. but there is 0 $ to top us as it's paid. 

how do I reactivate it then?

Thank you 

---

If the lost/stolen trick doesn't work, try paying another $1.  If it says plan is active, restart phone.  If none works, time to contact mods.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jackhyf63]

What does self serve overview say? 

Try the lost stolen trick via selfserve.

[geopublic]

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@mansi wrote:

Hi, 

my phone got deactivated .it is all paid, I just did not use it for 2 months.

when I deal *611 customer service it says to reactivate I need to top up. but there is 0 $ to top us as it's paid. 

how do I reactivate it then?

Thank you 

---

@mansi  Are you on a 90 day or 30 day plan? Are you on AutoPay?

[Anonymous]

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@mansi wrote:

Hi, 

my phone got deactivated .it is all paid, I just did not use it for 2 months.

when I deal *611 customer service it says to reactivate I need to top up. but there is 0 $ to top us as it's paid. 

how do I reactivate it then?

Thank you 

---

Are you able to log in to your self-serve?

If so, maybe you could post a screen snip of your overview page. Blank out personal info of course.