data usage

[stewartbradford]

I have a older plan ( $ 25.00 a month plus tax )  and I thought I had 2 tiers of data on that plan  but I just looked at my profile and it says I have just  1 gb  and I am over my data usages all ready and I have to go till July 23 . Does anyone know or have their original prices list from maybe say 6 years ago 

[hTideGnow]

hi @stewartbradford 

what plan do you see there?

but a reminder, you can only change to plans available on your My Account.  So, we might see something we have but you don't see it on yours.  I would just pick a plan on yours that suits your usage

[Chalupa_Batman]

---

@stewartbradford wrote:

I did not see that plan when I checked the manage subscription 

---

You're going to have to be more specific since several options have been said here. 

The $23 6GB offer?

The $30 20GB offer?

The $25 10GB offer suggested by @hTideGnow ??

[stewartbradford]

I did not see that plan when I checked the manage subscription 

[BKNS27]

@stewartbradford 

I would suggest you purchase additional add-on data until July 13. If you change your plan now. You will be charged for the new plan plus you already paid for the old $25 plan.

Meanwhile, login to your account then to Subscription>Manage Subscription>Change Subscription and look for a better plan…you might see the $20 plan with 3gb of data. Every members are offered a different plan in their account. Remember to switch plan on your next renewal date.

 

[Chalupa_Batman]

---

@hTideGnow wrote:

hi @stewartbradford 

if you have a $25 plan now, I don't think you will see the $23 plan, but you should see the $25 - 10GB.  Since it is the same price but more data, that is a good choice to change to.  Really no reason to stay withe the old $25 with just 1GB

---

Can you take a screenshot of this $25 10GB offer? I don't see it online nor do I see it in my subscription offers.

[hTideGnow]

hi @stewartbradford 

if you have a $25 plan now, I don't think you will see the $23 plan, but you should see the $25 - 10GB.  Since it is the same price but more data, that is a good choice to change to.  Really no reason to stay withe the old $25 with just 1GB

[Chalupa_Batman]

---

@stewartbradford wrote:

I have a older plan ( $ 25.00 a month plus tax )  and I thought I had 2 tiers of data on that plan  but I just looked at my profile and it says I have just  1 gb  and I am over my data usages all ready and I have to go till July 23 . Does anyone know or have their original prices list from maybe say 6 years ago 

---

Hey @stewartbradford 

If you log into your account on your phone, on the first page after sign in, you'll see manage subscription close to the bottom. Click on it, then next page, Change Subscription. Don't worry, it won't change unless you pick something and change it. There may be two options within the $25 range. See if you can go down to the $23 6GB plan. Some have said they have been able to downgrade to it. The next step up is $30 Can US plan with 20GB of data. I know it's way more than you need however, it gives you more flexibility. Check out what options you're given. And you can choose the NOW option however you will lose any money you've already paid for the last month and will start new. At least you'll have data and maybe a better plan.

[slusagm]

if you have a $25 plan, it is a 1GB plan.  if you still have bonus data from Christmas give-a-way many years ago, the system would use those bonus data. 

if they are all used up, you can buy data add-on , but it has a 30 days expiry and it is expensive.  You can ask PM to help to renewal your plan early today.  Or if 1GB is no longer sufficient for you, you can use Change Now to make a plan change to another plan that you like

[Rastin]

This won't help for this payment cycle but there better plans that MAY be available to you if you into your account. There a $29 20gig , $25 5gig and a few other cheaper ones that could be available but you may not be able to downgrade your price you pay now. But since plans are targeted to each person you will need to check what available. 

[stewartbradford]

sorry I made a typo   my plan is June 13 - July 13, This is the first time I ran out of data

[slusagm]

why your next renewal is July 23?  today is Jun 23, if July 23 is your next renewal, your plan was renewed earlier today

login My Account again using Incognito mode and check the last payment date (renewal date) and check the usage there

also, make sure your phone does not have a mobile data limit set.  If you had one, disable it

[hTideGnow]

hi @stewartbradford 

there is never a "2 tier of data" for the $25 plan.  $25 plan has only 1GB data.  It was said to be 500Mb + 500Mb with Autopay enabled, so, it menas a total of 1GB

if 1GB is no longer enough for you, login  to your My Account and check Change Subscription page and see if another other plan you like and you can use a Change Now to make the change immediately

if you just want to renewal the $25 plan with 1GB earlier so you have data to use now, ask PM support.  

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage