data usage

[Kosmosg]

Public Mobile support 

I have been trying to check my usage for the last week.  I checked every day but the usage is the same.  Why? I don't mind usage does not increase but I just need to plan my usage for the rest of the cycle 

thanks for your help

[hTideGnow]

hi @Kosmosg usage could got stuck with app too.  But with app, you need to pull the screen down to force a refresh 

[Kosmosg]

hi htidegnow

thanks.  Yes, with that mode, I can see the differenr data usage now.

And you talked about app, I have not used yet, would it show the correct usage without the need of that mode?

[hTideGnow]

hi @Kosmosg click on the 3 dots on top right of the Chrome Window and click New Incognito tab and try login 

[Kosmosg]

I am using Chrome 

[hTideGnow]

hi @Kosmosg what browser you have?

or you can try using app as well

[Kosmosg]

Thanks 

but how to access that mode?

[hTideGnow · Accepted solution]

hi @Kosmosg 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437