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data usage maxed

Rryan1988
Good Citizen / Bon Citoyen

i payed my bill and by the time my plan reactivated it said my data was all used, i have everything shut off so no data gets used, ive rechecked settings several times and everything is off still the only cellular data permission i have is for public mobile to allow me to add payments, id like to be reimbursed for the data, i know you can under your customer retention protocals

 

9 REPLIES 9

softech
Mayor / Maire

@Rryan1988   What plan do you have?

 

If you login to My Account, is it showing your Account status is Active? or any chance it is still showing Suspended or Plan Expired?

 

If account status is  Active,  do you see a line about data like this in the Overview page?

E-MyAcc-$15Plan Add-ons.png

 

If you check Usage log ( https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/ ), do you see if it shows any data there from the date you activate?  If it shows that you used data, does the data usage make sense?

 

 

If your account is now active, you don't see a line about data and your Usage page showing no data used, open a ticket with PM Support to get it sorted out:

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

 

Rryan1988
Good Citizen / Bon Citoyen

it shows/ or did of course theyre doing maintence now

 

@Rryan1988   Yes, I was trying to login and it is showing maintenance  😞

 

What plan do you have ? $15?

 

Rryan1988
Good Citizen / Bon Citoyen

yes, my phones flashed, no gapps, just a basic gsm/lte basic, im suprised it even was able to use that much cause i have it set for the lower gsm freqeuncy

 

Rryan1988
Good Citizen / Bon Citoyen

i figured out what the issue was for me, the public mobile site continued to refreshes in the back ground because i didnt fully log out😔

darlicious
Mayor / Maire

@Rryan1988 

Keepmin mind you can use more data on the 3G network vs the 4G LTE network depending on use as 3G data is unthrottled whereas the 4G LTE data is throttled to 3mbps.

 

 

 

 

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

You mean use data at a higher rate,  right @darlicious ?  (3G vs 4G/LTE)

 

Sorry to hear that the data can go so quick on the 15 plan. Are you under the old rewards plan or the new one bc you could get a 1GB add on with only 10 points to hold you over on times you need the extra data 


@Rryan1988 wrote:

i figured out what the issue was for me, the public mobile site continued to refreshes in the back ground because i didnt fully log out😔


@Rryan1988   Oh no, that's not good.