09-21-2023 05:00 PM
lost phone. got new sim. Need customer service agent to activate sim and transfer number
09-21-2023 06:21 PM
@Thossai
If you click on Send Code/Didn’t Receive Code. You will have the option to send the 2FA code by email.
09-21-2023 05:08 PM
hi @Thossai
just submit ticket
09-21-2023 05:07 PM
I did all of that. But chatbot is not realizing that I cannot login because verification code is being sent to my lost phone
09-21-2023 05:06 PM
@Thossai wrote:I did all of that. But chatbot is not realizing that I cannot login because verification code is being sent to my lost phone
An alternative to the chatbot was provided earlier in this thread to the chatbot. Please use that option.
09-21-2023 05:05 PM
09-21-2023 05:03 PM - edited 09-21-2023 05:04 PM
you can login My Account yourself and change sim card. At the 2FA step, click "Didnt Receive code?" and then select send email. After you login, go to Profile page and change sim card there
if you still cannot login, submit ticket with CS agent
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-21-2023 05:02 PM
@Thossai wrote:lost phone. got new sim. Need customer service agent to activate sim and transfer number
First, try the chatbot to open a ticket.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If the chatbot results in an error message, please send a private message to CS_Agent.
