@cs_agent

[Chelsea-18]

I lost my phone and SIM card. My plan was not paid to date so the phone number doesn’t work for codes. I can’t login to regular pm account with email due to i cant access that email without that phone number. I’ve got a new phone And purchased new sim but need to pay plan and get number onto this SIM card but without being able to sign in??? 

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[Dunkman]

@Chelsea-18 

You will need to contact cusotmer service agent.  I will try to escalate your post to CSA_PM, who should private message you direclty within next one hour.