@zhadj030 wrote:
@mimmo wrote:
Maybe the mods should have a profile description like our oracles do ?Add mayors to that as well, since that is the top (excluding oracles) I am surely interested in knowing a bit more about the regulars in here.
also @mimmo thanks to posting the idea, it was the only way I actually knew about this discussion
Meh...who'd wanna know about me. 
Ahahahah funny because I almost said that! If only you knew how much I love food 
Whenever someone brings in Timbits or cupcakes (or any food really) the box always somehow ends up on my desk, empty... Oopsy
@MarieHelene_L wrote:
! We wouldn't trade any of youuuu!!!
Marie
@MarieHelene_L, oh come on ifsomeone offered a box of Timbits and a Double Double I would be out the door LOL
Ahaha nooo absolutely not! We actually love seeing you guys so involved 
We know you all have a great understanding of PM and how things work, so we know you can provide our fellow community members with great and useful answers! You can't even understand how helpful that is when we have loads of private messages to answer and you guys assist to the best of your knowledge on public posts! We wouldn't trade any of youuuu!!!
Marie
@MarieHelene_L wrote:
It isn't really possible in fact
Let's say you wanted to get help from Shazia and you send her a message on Friday night, well Shazia doesn't work weekends so you would have to wait until Monday to get assistance - which isn't really what we want to happen 😕
That's why often multiple mods will be involved in the same conversation, if the mod you're speaking with leaves for the day or for a day off, we don't want you to wait until they come back to get an answer! We would rather have multiple mods involved than leave you hanging until 'your' mod comes back.
We all have access to every user's previous conversation with all the mods so if you are referring to a past issue, or if we feel like it could be useful to know what happened and what has been done before, we will surely take a look at the previous conversations 🙂
Messaging individual mod is very not likely to happen. That would possibly mean a very unbalanced work load for some mods. We all know everyone loves Shazia and Mary, but it wouldn't be fair for them to have a higher workload simply because everyone would like to be assisted by them specifically
However if you send a private message specifically meant for Mary (let's say a birthday wish, a thank you note or anything else), I can transfer the message to Mary's inbox for her to personally respond to you! But in regular cases, first mod available will answer regardless of who the message was sent to 🙂
I hope that clarifies your question!
Marie
This is a great topic. Thanks for the clarification about the work distribution and how things are behind the scenes. It's good to hear that the moderators get along well. And for the record, we 
you too. I hope you moderators aren't getting too tired of constantly seeing our usernames and posts everywhere, tagging (and probably nagging) you.
Aww haha you guys are great!
Everyone works full time, so even if you see some of us being more active publicly, know that everyone is equally active behind the scenes!
And as much as we would love to be able to work from home, we currently all work together in the same office! We work together, we hang out together, we ask each other for help and advice, we even have potlucks together! (Oh and by the way, Shazia makes the best butter chicken in the world. Like, for real).
And even before our friends on emails joined us on the community that was the way things were! We've all been working together for a while and we love everyone on the team so it just feels like a big family
Marie
@stonechucker wrote::
Hmmm....
That's ok, you can share the details here, we won't say anything.
:I'm going to attempt to use the Moderator_Team account from now on. I don't want to reveal my favorite mods
@MarieHelene_L wrote:
We all know everyone loves Shazia and Mary, but it wouldn't be fair for them to have a higher workload simply because everyone would like to be assisted by them specifically
We love all mods equally. Before the moderator_team account was created I think mary and shazia were the easiest mod names to remember so we typically chose the ones we could tag most easily.
@MarieHelene_L wrote:
It isn't really possible in fact
Let's say you wanted to get help from Shazia and you send her a message on Friday night, well Shazia doesn't work weekends so you would have to wait until Monday to get assistance - which isn't really what we want to happen 😕
That's why often multiple mods will be involved in the same conversation, if the mod you're speaking with leaves for the day or for a day off, we don't want you to wait until they come back to get an answer! We would rather have multiple mods involved than leave you hanging until 'your' mod comes back.
We all have access to every user's previous conversation with all the mods so if you are referring to a past issue, or if we feel like it could be useful to know what happened and what has been done before, we will surely take a look at the previous conversations 🙂
Messaging individual mod is very not likely to happen. That would possibly mean a very unbalanced work load for some mods. We all know everyone loves Shazia and Mary, but it wouldn't be fair for them to have a higher workload simply because everyone would like to be assisted by them specifically
However if you send a private message specifically meant for Mary (let's say a birthday wish, a thank you note or anything else), I can transfer the message to Mary's inbox for her to personally respond to you! But in regular cases, first mod available will answer regardless of who the message was sent to 🙂
I hope that clarifies your question!
Marie
@MarieHelene_L, just so that you don't feel left out with all the love/work depending on how you look at the situation, you are my go to moderator because I tend to do much of my account management stuff on the weekends. 
It isn't really possible in fact
Let's say you wanted to get help from Shazia and you send her a message on Friday night, well Shazia doesn't work weekends so you would have to wait until Monday to get assistance - which isn't really what we want to happen 😕
That's why often multiple mods will be involved in the same conversation, if the mod you're speaking with leaves for the day or for a day off, we don't want you to wait until they come back to get an answer! We would rather have multiple mods involved than leave you hanging until 'your' mod comes back.
We all have access to every user's previous conversation with all the mods so if you are referring to a past issue, or if we feel like it could be useful to know what happened and what has been done before, we will surely take a look at the previous conversations 🙂
Messaging individual mod is very not likely to happen. That would possibly mean a very unbalanced work load for some mods. We all know everyone loves Shazia and Mary, but it wouldn't be fair for them to have a higher workload simply because everyone would like to be assisted by them specifically
However if you send a private message specifically meant for Mary (let's say a birthday wish, a thank you note or anything else), I can transfer the message to Mary's inbox for her to personally respond to you! But in regular cases, first mod available will answer regardless of who the message was sent to 🙂
I hope that clarifies your question!
Marie
Hey @mimmo,
Great question!
It still works the same way it used to, a message sent to any of the mods is accessible to everyone!
Hence why it really isn't necessary to send multiple messages to everyone, sending 15 times the same copy pasted message to everyone will not make us work faster - it'll just hurt our eyes a little bit 
(Because yes that does really happen lol)
First mod available always takes the first message in line!
Cheers,
Marie
