@Cheryl50 wrote:
why am I getting extra charges above and beyond my monthly bill
Hello @Cheryl50
There could be several reasons you see extra charges, or which you think may be extra charges.
If you log into your account and go here.... you will see the list of payments.
https://myaccount.publicmobile.ca/en/account/payment/payment-history
If your credit card was charged more, this could be just pending payments. That is normal. You can always contact your credit card company to confirm this. If the credit card company confirms they are double charges, do not do a charge back. Get a hold of customer service to reverse.
On a side note, there may be the new E911 fee. Depending on your province, that may be the charge you're seeing?
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
