changed provider

[lbonnar]

I changed Sim card to a different provider and am still getting charged by public

[walker1 · Accepted solution]

@lbonnar   Sorry to hear that. That happens sometimes.   You'll have to get help with that from a Public Mobile Support Rep..

Use the Chat. Bot Simon to get a service ticket or send a private message to CS_Agent

[softech]

@lbonnar 

did you properly port out your number?

if you did, the account would have been closed and it was PM's system problem, you can open ticket with them and ask for money back

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

However, if you didn't request porting, then you have the responsibility to stop Pre-Authorized payments.  Did you do that?  If not, login to My Account, and go to Payment page , Manage Payment Method and disable it now

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary