changed plan but being charged immediately rather than on renewal date

[Leoniun]

Hello,

I changed my plan on January 25, 2025, but I was charged immediately instead of on the renewal date.
Could you please help adjust this so that the plan change takes effect on the next renewal date instead?

Thank you for your assistance.

Best regards,

[hTideGnow]

HI @Leoniun 

did you use Change Now option instead of Change on Renewal? if you did, then it was expected

you can try to ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage