change plan

[CMartins]

My plan was supposed to change Jan 10th, 15 GB 4G and it is still at 5G and 3GB,

What is happening

[CMartins]

Thank you all, but I opted for a change immediately and it works now. I have 15GB at 4G with unlimited can calls and unlimited text and pictures for $40. lets hope it stays this time

[kb_mv · Accepted solution]

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@CMartins wrote:

My plan was supposed to change Jan 10th, 15 GB 4G and it is still at 5G and 3GB,

What is happening

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@CMartins Be patient. Wait until tomorrow, then log into your account, refresh the page and then if it hasn't changed come back here and open a ticket. 

[Handy1]

@CMartins 

Try again incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Refresh page.                                ^^^            

[walker1]

@CMartins 

Your probably looking at old cached information before.

Try logging into your account using a browser in incognito or private mode instead..

Then refresh your overview page using the little circular refresh wheel.