card update

[baylynniver]

how to update my credit card.

[slusagm · Accepted solution]

login My Account, then go to Payment -> Manage Subscription-> Manage Payment Method and update 

[softech]

@baylynniver 

To update the card information, please login My Account, go to Payment > Manage Subscription > Manage Payment Method 

Or update with PM app, go to Payment > Update Card Information (Ref: https://www.youtube.com/watch?v=prrhSmzdaBE) 

After you updated your card, use this link on a browser to make a manual payment: 
https://myaccount.publicmobile.ca/en/account/payment/funds/card
(When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK)

Just in case you have trouble adding the card or making the payment, , you can get a voucher from SDM/Rexall/Loblaws/Cantire and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later
(you can also buy a voucher online with a fees from muskbird.com/ding.com/recharge.com).

Here is the full list of retailers carrying Public Mobile Voucher:
https://www.publicmobile.ca/en/payment-voucher

[Chalupa_Batman]

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@baylynniver wrote:

how to update my credit card.

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Morning @baylynniver 

You can log into your account online or you may update your card via the app on your phone. People have always found doing it on the app much more easier and less problems.

Log into My Account, navigate to the payment section, click on manage subscription and then manage payment method. Enter your new card details and save. If you have any issues, you may have a cache issue. Just go into your browsers settings and clear the cache for this site and try again. Or you can try incognito mode.

If you're going to try the app, open the Public Mobile app, sign in, tap the plus button and select the payment tab. Choose Update Card Information and save your info. Easy as that.