cant send and receive messages

[Prabhleen]

Hi i have recently switched from rogers to public mobile and i am unable to send the messages.

Resete all the settings but still not working 

[hTideGnow]

hi @Prabhleen 

if it is an esim, you can choose to rebuy a new eSIM and that might fix the issue quickly. 

But I suggest you to wait for PM agent's reply first and you can decide to try a new eSIM or not

[Prabhleen]

I haven't tried the sim card with another phone as this is esim.

i also submitted the ticket to PM agent as well

[hTideGnow]

hi @Prabhleen 

you tried the sim card on another phone? 

and did you submit a ticket with PM agent?

[Prabhleen]

Porting was done about 3 weeks ago.

Still no luck sending the messages 

[computergeek541]

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@BKNS27 wrote:

My friend recently switched to Koodo prepaid plan. The Koodo staff informed us that calls will work but texting may take up to 2 hours to work. I can confirmed that text finally worked just under 2 hours.

---

Both incoming calls and incoming texts could take a few hours to works but there shouldn't be any difference in time between incoming calls and incoming text messages.  Outgoing texts (which the customer is also having issues with) works immediately.  Also, calls and texts originating from within the Telus network will work immediately even before porting is done.

[BKNS27]

@Prabhleen 

My friend recently switched to Koodo prepaid plan. The Koodo staff informed us that calls will work but texting may take up to 2 hours to work. I can confirmed that text finally worked just under 2 hours.

Is it working now?

[Prabhleen]

yes latest ios update and updated carrier profile

[slusagm]

do you have the latest iOS update ? and you updated the Carrier Profile?

[Prabhleen]

tried this but not working 

[hTideGnow]

HI @Prabhleen 

and you have iPhone or Android?

if you have iPhone, try to re-register iMessage.   Go to Settings, remove the phone number from My Number.  Then reboot phone, go back to the Settings and enter back the number for re-register

[Prabhleen]

 its a esim phone and there is no rogers sim.

i have performed the above tasks as advised

[hTideGnow]

hi @Prabhleen 

make sure you removed the old Rogers sim card or disable Rogers eSIM

then check if Public Mobile sim is enabled, and set with label Primary.  

And if you are using Android, clear Message app cache

last , reboot phone and click Reset network settings once more

if same, then submit a ticket with CS Agent using Chatbot here, ask them to refresh your account:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage